Refund policy

Last updated: July 2026

At Éliris, customer satisfaction is important to us. Due to the nature of our products and for hygiene and safety reasons, all contact lens purchases are subject to the following policy.

Returns

For health and hygiene reasons, contact lenses cannot be returned or exchanged once the product has been opened, used, or if the seal has been broken.

We only accept returns if:

• You received the wrong item.
• The product arrived damaged or defective.
• The product was received with a manufacturing defect.

Reporting an Issue

If you experience any of the situations above, please contact us within 48 hours of receiving your order.

Your request must include:

• Your order number.
• Clear photos of the product and packaging.
• A description of the issue.

Requests submitted after 48 hours may not be eligible for review.

Refunds

If your request is approved after inspection:

• A full refund or replacement will be offered.
• Refunds will be processed to the original payment method.
• Processing times depend on your payment provider and bank.

Shipping charges are non-refundable unless the error was caused by Éliris.

Exchanges

We only replace products that are:

• Incorrectly shipped.
• Damaged during delivery.
• Confirmed to have a manufacturing defect.

We do not offer exchanges for:

• Change of mind.
• Incorrect color selection by the customer.
• Opened or used contact lenses.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: info@eliris.ae